Rental Network
AMERICA'S OLDEST AND LARGEST RENTAL REFERRAL SERVICE ALL OFFICES INDEPENDENTLY OWNED AND OPERATED
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Apartment Selector Relocation Service- Rental Network AMERICA'S OLDEST AND LARGEST RENTAL REFERRAL SERVICE ALL OFFICES INDEPENDENTLY OWNED AND OPERATED |
APARTMENT SELECTOR RELOCATION SERVICE
RENTAL NETWORK
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Sample of out Typical Commitment which includes
Guided Tour Option.
PROGRAM PARAMETERS
RENTAL PROPERTY SEARCH
Upon receiving authorization by the "corporation
client" to provide rental services,
the Relo Agent will contact the customer
by telephone within 4-6 business hours to
complete a "needs assessment and analysis."
The "needs analysis" will include
assisting the customer to identify ideal
communities, rental housing type, special
accommodations needs, deposit requirements,
and specific renter requirements.
Based on the "needs analysis",
the Relo Agent researches the market and
provides appropriate materials, access to
available inventory of rental products and
meets with customer to review. Following
the review, the Relo Agent will provide a
guided tour (½ day or full day) of the area
and accompany the customer to the available
units.
The Relo Agent is expected to provide Apartment
Selector Headquarters and "corporate
client" with a 48-hour status update
on each customer after initiating the initial
customer contact.
LEASE SIGNING
The Relo Agent will assist the customer with
all applications, lease negotiation and lease
signing. This includes helping the customer
to understand financial requirements, types
of leases and agreements, insurance requirements,
as well as all of paperwork and legal documents
they will be asked to sign. The Relo Agent
is required to notify the "corporate
client" within 48 hours of lease signing.
This is accomplished by email.
MOVE-IN
The Relo Agent will follow up with the customer
once the lease has been signed and move-in
has occurred. A post move phone call to the
customer is done to be certain that the rental
property meets with the customer's satisfaction.
In addition, the Relo Agent will notify the
"corporate client" that the customer
has completed his relocation search, secured
a rental property, and moved in.
TRAINING
An Apartment Selector Relo Agent is required
to go through relocation training and expected
to participate in on going industry review,
and in company-wide regional meetings, conferences,
and training symposiums as requested.
APARTMENT SELECTOR RELOCATION SERVICES
RENTAL NETWORK
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STANDARDS
"TOP SCORE" SERVICE
Top Score" refers to Apartment Selector's
goal of achieving the highest grading of
our service by both the renter and the "corporate
client". Our name Apartment Selector
originated as the Apartment Selector Service.
This standard is engrained in our service
culture for all our employees based not only
meeting customer expectations, but exceeding
them. Top Score measures the strength of
the customer's response, not just whether
the customer was satisfied. Apartment Selector's
goal is providing the type of service that
results in our customers rating as Excellent
rather than Satisfactory.
METRICS
Each provider's performance will be consistently
monitored and appropriate feedback given.
Areas monitored will include:
· Professionalism
· Adherence to Apartment Selector's guidelines
· Timeliness / quality of service
· Responsiveness to requests, phone calls
and service issues
· Availability of appropriate staff to respond
to questions and issues
· Current and accurate knowledge of market
· Feedback from consultants and other operations
personnel
· Service results checked and maintained
· Flexibility, responsiveness and commitment
to customer and client
TECHNOLOGY & COMPUTER CONNECTION
In today's global business world, Apartment
Selector Relo Agents have access to modern
technology in the form of computer hardware
and software to communicate via the Internet
and other basic forms of technology such
as pagers and cell phones.
Apartment Selector provides all agents with
the technology they need to assist their
customers and Apartment Selector Relo Agents
also have the computer technology at their
finger tips at home.
· Internet access
· Email exchange with attachment capability
· Microsoft Office Suite, including Word
and Excel
· "SHOWME" capability from office
or home
A sample of a "Showme" package
has been prepared for viewing as a client
would.
1. Go to www.aptselector.com/showme
2. Your email is the password. For this client
the email is atlantasample@aptselector.com
. Type in the email and click on the gray
box "Show Me".
3. The next page will give you links and
the link that you want to click on is the
one on the left hand side named "Atlanta
sample". You are now in the package.
APARTMENT SELECTOR RELOACTION SERVICES
RENTAL NETWORK
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LANGUAGES
Since Apartment Selector corporate clients
are multi-cultural, we strive to provide
Relo Agents who possess bilingual capabilities,
and have international experience such as
living abroad or working with different nationalities
or cultures.
COVERAGE-TERRITORY
Apartment Selector- Atlanta offers service
in and around the Atlanta area in 18 counties
RENTAL PRICING
It is Apartment Selector's policy to offer
its clients housing that reflects adequate
pricing based on the parameters and local
market conditions and the customers needs
and wants. It is expected that Relo agent
will provide quality rental housing based
on a fair market price and to exercise great
negotiating skills on behalf of the customer.
PROFESSIONALISM
It is expected that all Apartment Selector
Relo Agents perform in a professional manner
and to convey the message of reliability
to the customer and client. This professionalism
will be evident via the following:
Efficient use of time to enhance productivity
and assist in ways that will lower the stress
involved in the housing selection process
of our clients.
Support staff within the Apartment Selector
Relo Department will consolidate their efforts,
experience, resources, market knowledge and
market research to give an integrated service
to the client.
Good personal relationships with landlords
Relo Agents are to be well informed. Information
is vital and should be current and up to
date. Agents should have a basic understanding
of current rental practices.
Personal demeanor and courtesy towards clients
and other persons. Project a professional
self-image.
Research done prior to the housing tour.
Efficient time management while with the
customer. Punctuality and readiness for work.